Terms of Service

1. Definitions

• Customer — a user who places delivery orders
• Courier/Driver — a user who, once approved, fulfills delivery orders (see the Courier Recruitment Rules & Cooperation Terms)
• Admin / Accountant / Customer Support / Courier Support — internal platform roles for operations management

2. Account Creation

• Sign-up is available via Google login, Email + one-time code (OTP), or Phone + one-time code (OTP). The platform does not use passwords
• Each user's phone number must be unique across the entire platform
• You are responsible for the accuracy of the information you provide during sign-up
• Use of our services requires you to be at least 18 years old
• Admin/Accountant/Support accounts are created only via internal invitation and are not available for public sign-up

3. Order Placement & Pricing

Before payment, you will see an estimated price based on the actual route distance, vehicle type, and any additional services selected. The amount you're ultimately charged is exactly the estimated amount, unless a defined recalculation trigger occurs (such as a change to pickup/destination). Pickup and destination locations cannot be identical, and a scheduled delivery time must be in the future. Price calculation is deterministic — identical inputs always produce the same output.

4. Payment

Payments are processed via Stripe. Courier matching begins only after payment is successfully confirmed. Your card details are never stored on our servers. If there is ever a mismatch between the estimated and charged amount, the order will not be created and an error will be shown — we will never silently charge a different amount than what was estimated.

5. Cancellation

• Customer — cancellation is only possible before a courier accepts the order
• Courier — cannot cancel directly after accepting; must submit a cancellation request, resolved by reassignment or admin escalation depending on the order's stage
• Admin — may cancel an order at any stage; this action is logged and auditable

6. Refunds

Full or partial refunds are processed via Stripe in cases such as: customer cancellation (per the rules above), courier unavailability, an administrative decision, duplicate payment, or a technical issue. Refunds require review and authorization by our finance/admin team and are not automatic, unless the platform explicitly states otherwise.

7. Delivery

Once payment is confirmed, the nearest eligible courier is selected to fulfill the order. You can track your order's status live (assigned, courier approaching, package picked up, in transit, delivered). An order is only considered 'Completed' once the courier confirms delivery and it is finalized in the system. Rating the delivery becomes available only after this point.

8. Prohibited Conduct

You may not use the platform to:

• Provide false or fraudulent identity information
• Abuse pricing, payment, or discount systems
• Harass, threaten, or engage in inappropriate behavior toward other users
• Transport illegal or prohibited goods
• Create multiple accounts to circumvent platform restrictions
• Attempt unauthorized access to our systems or other users' data

9. Account Suspension & Termination

We may temporarily or permanently suspend your account if you violate these terms, engage in suspicious activity, or based on an admin decision. If your account is suspended, a clear status message will be shown when you attempt to log in. Deleted (soft-deleted) accounts cannot be re-registered using the same phone number or email.

10. Liability

The platform acts as an intermediary connecting customers with independent couriers; couriers are not employees of Oninfinite. To the maximum extent permitted under Finnish law, Oninfinite is not liable for indirect, incidental, or consequential damages arising from use of the platform, including delivery delays or courier conduct, except where such liability arises from our own gross negligence or wilful misconduct. Nothing in these terms limits or excludes any liability that cannot be limited or excluded under Finnish or EU consumer protection law, including your statutory rights as a consumer. Claims relating to damage or loss of goods during delivery are handled per the applicable insurance coverage held by the courier/vehicle involved, and, where relevant, through the platform's dispute/refund process.

11. Intellectual Property

All platform content (logo, design, text, code) is the property of Oninfinite Oy and may not be used without authorization.

12. Changes to These Terms

We may update these terms from time to time. Material changes will be communicated via in-app notification or email. Continued use of the platform after such changes constitutes acceptance of the updated terms.

13. Governing Law & Dispute Resolution

These terms are governed by the laws of Finland, without regard to its conflict-of-law provisions. Any dispute arising from these terms or your use of the platform shall be submitted to the competent courts of Finland, with the Helsinki District Court (Helsingin käräjäoikeus) as the primary venue, unless mandatory consumer protection law grants you the right to bring proceedings in your own country of residence. If you are a consumer residing in the EU/EEA, this section does not deprive you of the protection afforded by mandatory provisions of the law of your country of habitual residence, and you may also be entitled to use the EU Online Dispute Resolution platform.

14. Contact Us

For questions about these terms, contact us below. This document should be read together with the Privacy Policy and, if you are a courier, the Courier Recruitment Rules & Cooperation Terms.